Shipping policy
Shipping Policy
Processing Time All orders are processed within 1–3 business days. Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Rates & Delivery Estimates We offer the following shipping options within Australia:
Standard Shipping – 3–7 business days
Express Shipping – 1–3 business days
Shipping rates are calculated at checkout based on your order weight and delivery location.
Free Shipping We offer free standard shipping on orders over $[X] AUD.
International Shipping We currently ship to select international destinations. International orders may be subject to customs duties, taxes, and import fees, which are the responsibility of the customer. Delivery times vary by destination (typically 7–21 business days).
Order Tracking Once your order has shipped, you'll receive a confirmation email with tracking information.
Lost or Damaged Packages If your order arrives damaged or is lost in transit, please contact us at [your email] within 7 days of the expected delivery date and we'll make it right.
Contact Us For shipping enquiries, reach us at [your email] or through our contact page.
To add this to your store:
Go to Settings > Policies > Shipping policy
Paste the text above into the editor
Customise the placeholders (free shipping threshold, email, etc.)
Click Save
Once saved, it'll automatically appear linked on your product pages, cart, and checkout footer.
Store policies
Good news — I can draft a shipping policy tailored to your AU-based pet store right here! Note that Shopify doesn't provide a built-in template for shipping policies (unlike return/privacy policies), so you'll need to write or paste your own text into the field. Here's a ready-to-use draft for **The Living Store**: --- **Shipping Policy** **Processing Time** All orders are processed within 1–3 business days. Orders placed on weekends or public holidays will be processed on the next business day. **Shipping Rates & Delivery Estimates** We offer the following shipping options within Australia: - **Standard Shipping** – 3–7 business days - **Express Shipping** – 1–3 business days Shipping rates are calculated at checkout based on your order weight and delivery location. **Free Shipping** We offer free standard shipping on orders over $[X] AUD. **International Shipping** We currently ship to select international destinations. International orders may be subject to customs duties, taxes, and import fees, which are the responsibility of the customer. Delivery times vary by destination (typically 7–21 business days). **Order Tracking** Once your order has shipped, you'll receive a confirmation email with tracking information. **Lost or Damaged Packages** If your order arrives damaged or is lost in transit, please contact us at [your email] within 7 days of the expected delivery date and we'll make it right. **Contact Us** For shipping enquiries, reach us at [your email] or through our contact page. --- To add this to your store: 1. Go to **Settings > Policies > Shipping policy** 2. Paste the text above into the editor 3. Customise the placeholders (free shipping threshold, email, etc.) 4. Click **Save** Once saved, it'll automatically appear linked on your product pages, cart, and checkout footer. [citation:Store policies](https://help.shopify.com/en/manual/checkout-settings/refund-privacy-tos)